What data does TV88 collect about me?

tv88 collects data for legitimate purposes only: identity information (name, date of birth, ID), contact details (email, phone), financial information (payment methods, transaction history), technical data (IP, device type), and usage activity (game history). We only collect what is strictly necessary for our services — no medical records, religion, or other sensitive data. Every piece of information collected has a clear purpose.

Does TV88 sell my data to third parties?

No, tv88 strictly does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. Your data is only shared with selected service providers (payment processors, game partners) who are bound by strict data security agreements. We only disclose information to law enforcement bodies or courts when required by valid law.

How long does TV88 retain my data?

Retention periods depend on the type of data. Active account data is retained for as long as your account remains active. Financial transaction records are kept for a minimum of seven (7) years as required by law. Support logs are retained for three (3) years, and technical data is stored for twelve (12) months. Once the retention period expires, your data will be securely deleted or anonymized. If your account is terminated, we will still retain data for a specified period as required by law before deletion.

How do I request a copy of my data?

You have the right to access all personal data TV88 holds about you. To submit a request, contact our support team via live chat on the platform or email support@tv88.si. Clearly state that you wish to "request access to my personal data (Data Subject Access Request)". We will process your request within 30 business days and provide a copy of your data in an accessible format.

Can I request to delete my account and all my data?

You have the right to request data deletion under certain circumstances. However, we may be required to retain certain data to fulfill legal obligations (such as financial transaction records for 7 years, AML requirements). To initiate the account closure and data deletion process, contact our customer support team. We will clarify which data can be deleted and which must be retained by law.

How does TV88 protect my data from unauthorized users?

tv88 uses 256-bit SSL encryption for all communications, data-at-rest encryption for sensitive information, two-factor authentication (2FA), and 24/7 security monitoring to detect suspicious activity. All data is stored in protected databases with strict access controls — only authorized personnel can access it. We also comply with PCI DSS for financial transactions and conduct regular security audits. Please make sure you also protect your account with a strong password and enable 2FA.

tv88 | Privacy Policy – How We Protect Your Data

Section 1

1Introduction & Scope of Privacy Policy

Welcome to the tv88 Privacy Policy page. The tv88 platform operates under the domain tv88.si fully committed to protecting the privacy and data security of every user and member who uses our services.

This Privacy Policy details the types of information we collect, the purposes for which it is used, who may have access to it, how long it is retained, and the rights you hold over that data. We have written this document in plain language because we believe transparency is the foundation of trust.

This Policy applies to all information collected through the TV88 website, mobile app, email communications, customer support, and any other interactions between you and the TV88 platform. By registering or continuing to use our platform, you confirm that you have read and understood this Privacy Policy.

Note: This Privacy Policy should be read together with Terms and Conditions tv88. Both documents form the foundation of the agreement between you and the tv88 platform.

Section 2

2Personal Information We Collect

Tv88 collects your personal information through several channels — when you register an account, make a transaction, contact our support team, or simply browse our website. Below is a detailed breakdown of the types of data we collect:

Data Category	Example Information	Collection Methods
Personal Identity	Full name, date of birth, ID card number, photo	Registration form, KYC
Contact Information	Email address, phone number, residential address	Account registration
Financial Data	Payment methods, transaction history, account balance	Deposit/withdrawal processing
Technical Data	IP address, device type, browser, operating system	Server logs, cookies
Usage Data	Game history, game preferences, session duration	Platform activity
Communications	Live chat records, support tickets, emails	Customer support interactions

Tv88 only collects data that is strictly necessary to provide our services safely and efficiently. We do not collect sensitive information such as medical records, religious beliefs, or your political views.

Data Minimization Principle: We only collect what we need. Every data point collected has a clear and legally valid purpose.

Section 3

3How We Use Your Information

Every piece of information we collect is used for a specific and legitimate purpose. tv88 never uses your data for purposes unrelated to the services we provide. The following are the primary purposes for data use:

Account Management: To create, verify, and manage your member account, including the required Know Your Customer (KYC) process.
Transaction Processing: To process deposits, withdrawals, and all financial transactions safely and accurately via payment methods such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay.
Platform Security: To detect and prevent fraud, money laundering, and any activity that violates the law or our terms of service.
Experience Personalization: To personalize content, promotions, and game recommendations based on your preferences and playing habits.
Service Communications: To send important notifications related to your account, security updates, transaction confirmations, and relevant promotional information.
Regulatory Compliance: To fulfill legal obligations, including Anti-Money Laundering (AML) requirements and reporting to the relevant authorities when required by law.
Analytics & Improvement: To understand how users interact with our platform for the purpose of continuously improving the user experience.

Our Commitment: tv88 never uses your data to make automated decisions that materially affect you without human involvement in the process.

Section 4

4Information Sharing & Disclosure

Tv88 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. However, there are limited situations where we may need to share your data with certain parties:

Payment Service Providers: Transaction information is shared with approved payment processors such as DuitNow, FPX, and digital wallet providers to facilitate your financial transactions.
Game Software Providers: Minimum technical data required is shared with our game partners to ensure smooth gameplay and the integrity of game outcomes.
Law Enforcement Authority: tv88 will disclose information to the relevant authorities when required by law, court order, or valid legal process.
Fraud Prevention Agency: Information may be shared with trusted bodies or systems to detect and prevent fraud, protecting the interests of all members.
Auditors & Professional Advisors: Third parties bound by strict confidentiality agreements may access the data required for audit purposes, legal compliance, or professional advice.

All third parties that receive your data from tv88 are subject to strict data protection agreements and must handle that information in accordance with established security standards. tv88 takes full responsibility for ensuring every partner complies with these privacy obligations.

Section 5

5Data Security Measures

Protecting your data from unauthorised access, breaches, or misuse is our most important responsibility. tv88 continuously invests in best-in-class security infrastructure to keep your data safe at all times.

256-bit SSL Encryption: All communications between your device and tv88 servers are protected by 256-bit SSL/TLS encryption — the same security standard used by Malaysia's major banking institutions.
Data-at-Rest Encryption: All sensitive data stored in our databases, including financial information and passwords, is encrypted using the latest encryption algorithms.
Two-Factor Authentication (2FA): 2FA is available for all member accounts, adding an extra layer of protection against unauthorized access.
Continuous Monitoring: Our intrusion detection system (IDS) and security monitoring operate 24 hours a day, 7 days a week to detect any suspicious activity in real time.
PCI DSS Compliance: tv88 complies with the Payment Card Industry Data Security Standard (PCI DSS) in all aspects of financial data processing.
Internal Access Controls: Only specifically authorised staff may access member data, and all access is logged for audit purposes.

Shared Responsibility: While tv88 implements best-in-class security measures, you also play an important role in protecting your account. Please do not share your password and enable 2FA for optimal protection.

Section 6

6Cookies & Tracking Technologies

Tv88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you browse our website.

Types of cookies we use:

Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
Performance Cookies: Collects information about how you use our website to help us improve platform speed and functionality.
Functional Cookies: Saves your preferences such as language and display settings to deliver a more personalised experience.
Analytics Cookies: Helps us understand traffic patterns and platform usage in aggregate for internal analytics purposes.

You can manage your cookie preferences through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the TV88 platform. Essential cookies cannot be disabled as they are required for your account security.

Cookie Controls: You can update your cookie preferences at any time through your browser settings. For detailed guidance, refer to your browser's help section.

Section 7

7Your Rights Regarding Personal Data

As a tv88 member, you have certain rights regarding the personal information we hold about you. tv88 fully respects and facilitates the exercise of these rights. Your rights include:

Right of Access

You have the right to request a copy of all personal data we hold about you at any time.

Right to Rectification

You may request that we correct any inaccurate or incomplete information in your records.

Right to Erasure

Under certain circumstances, you may request that we delete your personal data, subject to legal obligations.

Right to Object

You may object to the processing of your data for specific purposes such as direct marketing at any time.

Right to Data Portability

You have the right to receive your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request that we restrict the processing of your data in certain situations while a dispute is being resolved.

To exercise any of the above rights, contact the tv88 customer support team via the in-platform live chat. We will process your request within 30 business days.

Section 8

8Data Retention & Deletion

Tv88 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

Active Account Data: Retained for the duration your account is active, plus the additional period required for audit and compliance purposes.
Financial Transaction Data: Retained for a minimum of seven (7) years in accordance with applicable financial and AML legal requirements.
Communication & Support Logs: Retained for three (3) years for reference and dispute resolution purposes.
Technical Data & Server Logs: Retained for twelve (12) months for security and intrusion detection purposes.
Account Terminated: Core data is retained for the legally required period following account closure, then securely deleted or anonymized.

Once the retention period expires and there is no legal requirement to keep the data, TV88 will delete or anonymize your data in a secure and irreversible manner.

Section 9

9Changes to the Privacy Policy

Tv88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material updates will be communicated to you via:

Email notifications sent to your registered email address.
Banner notifications displayed on your account login page.
Announcement on the Privacy Policy page with a clear update date.

No specific action is required on your part to accept changes. By continuing to use the TV88 platform after a change is announced, you are deemed to have accepted the latest version of the Privacy Policy. If you do not agree with the changes, you have the right to close your account.

The latest version of our Privacy Policy is always accessible on this page. We recommend reviewing it periodically to stay up to date with our current privacy practices.

Section 10

10Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through one of the following methods:

Live Chat 24/7: Start a live conversation with our support team directly on the tv88 platform. Average response time is under 2 minutes.
Support Email: Send your detailed enquiry to the address provided below. We will respond within 24 business hours.
Contact Us Form: Use the form on our support page to submit a complete privacy inquiry.

TV88 Privacy Email

For privacy-related inquiries, contact: [email protected]

For general support inquiries: [email protected]

We are committed to resolving every privacy enquiry professionally and respectfully. Our experienced team will work with you to ensure your concerns are taken seriously.

TV88 Privacy Policy – Data Protection & Your Personal Information